Shipping Policy
Order Confirmation
When you place an order, we'll send you a confirmation email to let you know we've received it and authorized your credit card for the purchase. Once we have your order, we'll get started on processing it. Typically, we process and ship orders within 1-2 business days, with delivery taking around 5-7 business days.
Order Shipment
Once your order is on its way from our warehouse, we'll email you tracking information within 24 hours. If you haven't received tracking details within six business days, feel free to reach out to us at Support@saunanook.com.
No International Shipping: Please note that we currently only ship within the USA.
Shipping Options
Our standard shipping option, "Curb-side Pickup," is usually free and takes 5-7 days for delivery. However, we do offer additional options for certain products:
- Threshold Shipping: Your item will be delivered to your porch or a sheltered area.
- White Glove Delivery: This premium service includes delivery to your chosen room, minor assembly (excluding saunas), and removal of all packaging.
If you need more information about our shipping options, feel free to contact us before placing your order.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE