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Shipping Policy

* See Below for Specific Suppler/Brand Policies *

Order Confirmation

When you place an order, we'll send you a confirmation email to let you know we've received it and authorized your credit card for the purchase. Once we have your order, we'll get started on processing it. Typically, we process and ship orders within 1-2 business days, with delivery taking around 5-7 business days.

Order Shipment

Once your order is on its way from our warehouse, we'll email you tracking information within 24 hours. If you haven't received tracking details within six business days, feel free to reach out to us at Support@saunanook.com.

Shipping Options

Our standard shipping option, "Curb-side Pickup," is usually free and takes 5-7 days for delivery. However, we do offer additional options for certain products:

  1. Threshold Shipping: Your item will be delivered to your porch or a sheltered area.
  2. White Glove Delivery: This premium service includes delivery to your chosen room, minor assembly (excluding saunas), and removal of all packaging.

If you need more information about our shipping options, feel free to contact us before placing your order.

Dundalk LeisureCraft

Dundalk LeisureCraft Responsibilities 

1) Building and packing your sauna in a crate 

2) Arranging for shipping to your home 

Trucking Company Responsibilities 

1) Making an appointment to deliver your sauna 

2) Delivering your sauna to the end of your driveway or curbside 

  1. The trucking company is NOT responsible for unloading the sauna 
  2. The trucking company is NOT going to back their truck into your driveway 
  3. Most times the trucking company will deliver with an 18 wheel truck 
  4. Will this size truck fit on your road or neighborhood? 

3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the  truck which can be used to assist getting the sauna off the truck. 

4) If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the  customer needs to decide how they are going to get the crate off the truck. 

Customer Responsibilities 

1) Returning phone calls to the trucking company in a timely manner, to arrange delivery 2) Determining how the sauna is going to be unloaded from the truck 

  1. Crates will vary from 6’L x 4’W x 3’H to 14’L x 4’W x 3’H 
  2. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the  sauna 

3) Customer is responsible for unloading the sauna crate from the truck

      Suggested methods for unloading the truck 

  1. Use a forklift or other mechanical piece of equipment 
  2. When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required. 
  3. Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered  to your home 
  4. Have a crew of helpers able to either take the sauna off the truck or unload the crate while  on the truck until the crate can be lifted off the truck 

4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage,  and note the damage on the shipper’s Bill of Lading. Immediately, contact your dealer or Dundalk, so  we can contact the shipper. 

  1. Mark Bill of Lading with “Crate arrived open/damaged – Possible Hidden Damage”

TheraSauna 

  • Free Shipping:

    • Orders over $80 receive free shipping within the continental U.S.
    • Orders under $80 incur shipping charges and a $2.00 handling fee.

  • Shipping Methods:

    • Most shipments are made via UPS Ground services.
    • Free over-the-road freight service is available for shipping saunas in the contiguous 48 states.

  • Estimated Shipping & Delivery Times:

    • TheraSaunas ship within 21 business days.
    • Better Life Saunas ship within 5 business days.
    • Parts and accessories ship within 2 business days, with an additional 7-10 business days for delivery.

  • USA Shipping:

    • Free shipping is available to the lower 48 states.
    • Additional freight charges apply for Alaska, Hawaii.  Contact TheraSauna for pricing or use Live Online Support.

  • Delivery Details:

    • Saunas are delivered curbside by a common carrier. It is the recipient's responsibility to move the sauna to its final location.
    • Additional delivery services are available for an extra cost.

  • Inspection Upon Delivery:

    • Inspect the sauna before accepting delivery.
    • Report any damage or discrepancies to the carrier and TheraSauna without accepting the delivery or note the issues on the delivery receipt.
    • Failure to inspect or report issues may limit your claim.
    • Upon arrival, verify model, color, and order details.

  • Damage & Missing Items:

    • Any damage should be noted on the delivery receipt.
    • Report missing items to TheraSauna within 7 days.
    • Sign the delivery document if there are no discrepancies and retain a copy.

  • Return Policy:

    • Saunas are not returnable.
    • For any issues with your sauna, contact TheraSauna's customer service department for assistance.

    BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE