Refund Policy

Return and Refund Policy

Cancellation & Refund Policy

At Sauna Nook, we're dedicated to providing you with unparalleled return options. You can cancel your order free of charge at any point before it's shipped out (though there are some exceptions, as outlined below).

Cancellations (Before Order Ships)

If you find yourself needing to cancel your order, please reach out to us as soon as possible so we can ensure you receive a full refund before your order departs from our warehouse. You can contact our agents during business hours at (578) 332-4111, or utilize the chat feature on our website, or email us at Support@saunanook.com anytime.

Cancellations of Custom Orders

It's important to note that custom or made-to-order items cannot be canceled or refunded once production has begun. These products are specifically crafted for your order, commencing production as soon as your order is placed. If you're unsure whether your order falls into this category, don't hesitate to get in touch with us via message or phone call. All sales are considered final for custom made and made-to-order items.

Refunds & Returns

Should you need to exchange your product, we're here to assist. However, please be aware that you, as the customer, will be responsible for any associated shipping costs. Due to the rising costs of LTL/freight shipping, outright returns will incur a 25% cancellation fee in addition to return shipping expenses. Depending on the product, we may be able to offer assistance in covering some of these costs if you're replacing the item.

Shipping Times

We're committed to delivering your order as promptly as possible. Estimated shipping times are provided on our product pages for your convenience. Orders are typically dispatched within 1-2 business days and delivered within 5-7 business days.

Please Read Carefully

By making a purchase from Sauna Nook, you are acknowledging and agreeing to adhere to the terms outlined in our Exchange Agreement:

• I understand that I am required to inspect the package upon delivery and report any damage by providing photos and descriptions to Sauna Nook within 24 hours.
• I acknowledge that I am responsible for the costs associated with return shipping and the shipping of a new product in the event of a refund or exchange.
• I understand that products must be returned in their original, unopened, and unused condition, and that a restocking fee may apply.
• I recognize that once my order has left the warehouse, a full refund may not be possible.
• I understand that any return initiated after the shipment has occurred will incur return shipping fees and potentially restocking fees, typically around 25% of the product's value.

Damages

Upon receiving your item(s), please take a moment to inspect the packaging for any signs of damage. If any damage is observed, it should be noted at the time of delivery. In the event of damage, please provide photos of the damaged item(s), packaging, and SKU, along with a brief description, to Support@saunanook.com. Claims for freight damage must be submitted within 24 hours of arrival, with any punctures or visible exterior damage reported within the same timeframe.

Warranty

Warranty coverage varies depending on the manufacturer. Please refer to individual product pages for warranty details. It's important to note that warranty claims must be reported within 30 days of receipt. Damage that occurs upon arrival and is not reported within the timeframe indicated above in the "Damages" paragraph will not be considered eligible for warranty coverage.

 Returns

The Sauna Nook default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page. 

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.